Comprehensive Managed IT Services for Enhanced Business Performance
Discover unparalleled managed IT support tailored to your business needs with our Managed Services. Elevating your business operations, our service offers a perfect blend of onsite and remote technical support, proactive network monitoring, and strategic IT planning, all designed to minimize downtime and boost performance.
Leveraging advanced tools like ConnectWise Automate and Auvik, and guided by ITIL standards and stringent SLAs, we ensure a seamless, cost-effective IT management solution. Whether you require full-time onsite support, part-time flexibility, or cutting-edge remote monitoring and management, our skilled technical team is dedicated to providing comprehensive support that aligns with your business size and objectives. Embrace the future of IT management with our expert services designed to keep your business ahead.
Managed Services
Tailored IT Support and Proactive Managed Services for Your Business
Our managed Services deliver customised IT support and management solutions, including onsite and remote assistance, proactive network monitoring with tools like ConnectWise Automate and Auvik, and comprehensive support tailored to your business’s size and needs. Guided by ITIL standards and SLAs, our services aim to minimise downtime, enhance performance, and provide strategic insights for future IT planning, all delivered cost-effectively by our skilled technical team.
SERVICE 01
Onsite and Remote Support:
inq. provides an extensive range of technical support solutions encompassing Security, Network, Server and Desktop support. Our highly skilled technical service desk agents are available to assist with consultation, troubleshooting as well as general maintenance and offer support from Tier 1 to Tier 4. inq. offers maintenance and support services guided by SLAs designed on ITIL standards. Using a service desk tool that allows both our clients and support teams to track incidents to resolutions that includes automated notifications and escalations.
SERVICE 02
Outsourced IT Support:
inq. provides comprehensive managed support options tailored to the unique preferences of our clients. For those seeking a permanent onsite presence, we offer fully managed support with a dedicated technician stationed onsite. Alternatively, for smaller clients who prefer flexibility, we provide the option of having a technician onsite for a predetermined number of hours each week.
Irrespective of your organisation’s size, we are committed to delivering a customised, cost-effective solution to manage your IT support requirements effectively.
Irrespective of your organisation’s size, we are committed to delivering a customised, cost-effective solution to manage your IT support requirements effectively.
- Full time and part time options
- Internal staff training and development to ensure up-to-date knowledge of products
- Fully skilled and qualified
- Full HR Management
SERVICE 03
Proactive and Reactive Support:
inq. provides managed services for networks and devices through remote monitoring and management, leveraging our cutting-edge ConnectWise software. Our adept support team actively oversees all errors and notifications within your network, ensuring the timely identification of potential issues and swift resolution through proactive escalation, adhering to the ITIL Standard. Our proactive IT managed services employ a remote monitoring and management (RMM) platform by using ConnectWise Automate and Auvik that seamlessly integrate into our service desk platform, allowing continuous monitoring of your IT network’s health and performance without disrupting your employees’ activities. The robust RMM platform facilitates early detection and remediation of issues, mitigating the risk of downtime or data loss. Additionally, we generate regular reports offering insights into your IT system, including the business value and services received. These reports aid in strategic planning and budgeting for future IT expenses. We extend a range of managed services, encompassing the oversight of links, enterprise wireless networks, and servers. Our Managed Services platform utilises an enterprise-grade agent installed on your devices, enabling us to deliver diverse services.
- Remote Monitoring and Management
- Business Availability
- Desktop Management
- Mobile Device Management
- Server and Network Management
Welcome to the Future of Connectivity with Wi-Fi 6!
Unlock a new era of high-speed, reliable, and seamless wireless connectivity with our cutting-edge Wi-Fi 6 technology. As the demand for faster and more efficient wireless networks continues to grow, Wi-Fi 6 emerges as the solution that takes connectivity to unprecedented levels.
Why Wi-Fi 6
SERVICE 01
Fast Speeds:
Wi-Fi 6 introduces faster data transfer speeds, making it perfect for today’s data-intensive applications. Experience lightning-fast downloads, ultra-smooth streaming, and lag-free online gaming.
SERVICE 02
Increased Capacity:
Say goodbye to network congestion! Wi-Fi 6 supports more devices simultaneously, making it ideal for working from home, offices, and crowded public spaces. Enjoy a seamless connection for all your devices without compromising performance.
SERVICE 03
Improved Range:
Wi-Fi 6 provides better coverage and range, ensuring that you stay connected no matter where you are. Enjoy a consistent and reliable signal in every corner of your space.
SERVICE 04
Enhanced Security:
Safeguard your data with advanced WPA3 encryption, protecting your network from unauthorised access and ensuring a secure browsing experience. Wi-Fi 6 takes your privacy and security seriously.
SERVICE 05
Future-Ready Technology:
Prepare for the future with Wi-Fi 6. As more devices become Wi-Fi 6 compatible, you’ll be ready to take advantage of the latest advancements in wireless technology.
Don’t miss out on the incredible benefits of Wi-Fi 6. Contact Us for more information!
